Facility Operations Guide

¹ Access to Licensed Space

The Lessee shall have access to leased space as indicated on the contract. Prior to signing the contract, Lessee should insure any move-in, move-out, set-up, or tear-down time is included. This should include set-up and tear-down for decorator and exhibitors, registration, audio visual (especially IMAG), speaker preparation etc. In the performance of their duties, the Lansing Center personnel shall have the right to enter the areas of the facility licensed to the client. Specific hours may or may not be designated.

² Adhesives

No adhesives, tape or nails may be used to affix items to doors, tables, walls, windows etc., in any location at the Lansing Center. In certain areas of the facility, small T-pins or push pins may be used upon soft walls for signage, speaker presentations, or banners. Non-residue type of tack-it (wall putty) may also be used. Please see your event coordinator to confirm use of tack-it and/or T-pins. No adhesive-backed decals and/or stickers may be affixed to any facility surface, or distributed to attendees without prior approval from the Lansing Center management. The Lessee is responsible for removal of all approved and non-approved adhesive backed materials, and any resulting residue from facility surfaces and equipment by the completion of the move-out. Should the removal of these items result in surface damage, such as paint or fabric peeled from the walls, prevailing charges will apply for labor and materials. The use of double-faced tape is permitted on concrete floors only. The center requires the use of Polyken 105 C tape or approved equal. The removal, and associated costs thereof, of tape and tape residue is the responsibility of the Licensee.

³ Advertising

Lessee shall not in any manner publicize, or cause to be publicized, any event or performance prior to the execution of the Licensee Agreement. The Lessee agrees that all printed materials and electronic mediums including, but not limited to: advertising, literature, handouts, etc., promoting the event and/or the facility shall always utilize logos and colors approved by the Lansing Center Management. The facility shall furnish such facility logo upon request. The facility shall always be referenced as the “the Lansing Center” in all print and electronic mediums. Americans with Disabilities Act (ADA): The Lansing Center is in compliance with the requirements of the Americans with Disabilities Act (ADA). Provisions include ramp access, restroom facilities, Braille elevator buttons and phone for the hearing impaired.

⁴ Audio Visual

The Lansing Center has a full service, in-house Operaations and Technical Services Department. All basic audio and visual equipment is available, including wired and wireless microphones, LCD projectors, video production, IMAG production, and the ability to coordinate large AV productions and performances upon request. Contact your Event Coordinator for specific quotes.

The supply of audio-visual or technical production equipment or items is strictly controlled. The bringing in of outside production companies, equipment or items is pursuant to the Lansing Center guidelines and principles. Please contact the Sales or Event Services Department for further clarification and guidelines.

⁵ Coat Check

Coat Checking is available through the Lansing Center’s Event Staff. Please contact the Event Coordinator for details.

⁶ Copy and Fax Charges

• Total number of copies 1-100 (max) at $0.20 per page
• Total number of color copies 1-100 (max.) at $0.25 per page
• Total number of fax pages sent at $2.00 per page
• Total number of fax pages received at $1.00 per page
• Scan documents directly to email at $2.00 per page

⁷ Damages

All damage, except for normal facility wear and tear, is the responsibility of the Licensee. Holes may not be drilled, punched, or cored into any part of the Lansing Center or its exterior premises. A pre-event and a post-event final walk-through will take place with your Event Coordinator, and a damage evaluation report will be completed. If the facility is not returned in the same condition as received, the Licensee is responsible for the costs necessary to clean, repair, and/or replace any damage that occurred throughout the course of the event. All cleaning, replacements and/or repairs are done strictly by the Lansing Center. Any damage to the center property or equipment is to be reported immediately to the Lansing Center’s Security Office located in the loading dock area. The use of helium balloons, glitter, and/or confetti, must be approved by the Event Coordinator. Costs associated with the removal of helium balloons and clean-up of glitter, confetti, or related materials are the responsibility of the Licensee.

⁸ Equipment Inventory / Rental

The Lansing Center is equipped with an inventory of staging, tables and chairs to meet your requirements. Additionally, there is an inventory of special items (dance floor, lecterns, white boards, easels, podiums, etc.) available for rent. The prevailing rates for rental equipment are available on a separate rate schedule. All LEPFA equipment will be set-up and operated by authorized LEPFA personnel. Unless included in rate schedule, any labor charges for operator shall be in addition to the rental charge for the equipment.

⁹ Exhibit Hall

^9.1 Layout and Setup

Aisle dimensions and locations are subject to Fire Marshal approval. Aisles must be a minimum of 8’ wide.

No exhibit booth, registration table or related material may be place within 20’ of main entrance or exits.

Doors, fire exits, including doors in partition walls, or access to any exit cannot be blocked or impinged upon by pipe, drape, exhibits or other fixtures.

Literature and other items cannot be stored in booth beyond what could be reasonably used in one day. Additional material must be stored in closed containers and kept in a neat and organized manner in a designated storage area.

Clear access must be maintained to all the Lansing Center services (i.e. restrooms, concession stands, utility rooms, etc.)

Carpet runners or show carpet installed over the Lansing Center’s permanent carpet is prohibited without the prior written approval of the Lansing Center.

Direct access to fire hoses and extinguishers cannot be blocked.

^9.2 Loading Docks

No vehicles will be allowed in dock areas, exhibit halls, etc., without proper identification.

No Parking Zones, Fire Zones, Tow Away Zones and other restricted areas will be strictly enforced and vehicles will be towed at the owner’s expense.

Move in and move out periods and activities must be planned in writing and submitted to your Event Coordinator for approval by the Lansing Center.

Vehicles are to be operated in a safe and prudent manner. Any actions, including speeding, erratic driving, etc., deemed unsafe by the Lansing Center are to be stopped at once. Failure to adhere to the Lansing Center’s direction will be grounds for ejection from the premises, and possible suspension of work privileges in the Lansing Center.

No refueling of vehicles is permitted within fifty (50) feet of the Lansing Center.

At no time may exit doors be blocked or obstructed with freight, equipment, display material, trash or unattended materials.

The Lansing Center will not assume responsibility or liability for banners left on the premises following the conclusion of the event.

¹⁰ First Aid / Emergency Medical Services (EMT)

The Lansing Center Security staff is trained in basic First Aid. The facility is within ½-mile of a City of Lansing Fire Station which provides EMT services within minutes of an emergency. Based on the number of attendees or the nature of the event, some events may require the Lessee to schedule onsite emergency medical personnel. The Lansing Center can assist you in locating such services to obtain a price quote. Please see your Event Coordinator to determine your First Aid needs beyond our basic coverage. Charges for these services and/or supplies will be billed on your final statement.

¹¹ Freight – Deliveries

The Lansing Center will not accept any freight or materials, including overnight freight services, prior to your contracted move-in date. All freight must be shipped to your service contractor/ decorator who will deliver it to the Lansing Center during the designated move-in period. Any freight scheduled for delivery to the Lansing Center during move-in periods must be to the attention of the service contractor/decorator. The Lansing Center will not accept freight deliveries on behalf of Licensee, service contractors, decorators, exhibitors, etc. The Lansing Center will not accept C.O.D. shipments under any circumstances, nor will it accept responsibility for the costs associated with freight delivery/pick-up. The Lansing Center will not be liable for the security of freight left in the facility following the conclusion of your move-out date, nor can we assume responsibility for the shipping of such freight. Freight left in the Lansing Center will be disposed of at the Licensee’s expense. Licensee is responsible for informing all parties (including exhibitors) of the Lansing Center’s freight polices.

¹² Freight – Hand-Carried

Move-in or move-out through the Lansing Center lobbies is strictly limited to hand-carried items. Dollies, flatbeds, or anything mechanical is prohibited. Materials which require the use of wheeled or mechanical equipment must be delivered via the loading docks. Passenger elevators are designed for passenger use and not intended to carry the heavy weights. Due to safety requirements, when events are open and attended by the public all freight is strictly limited to hand-carried items — dollies, flatbeds, or anything mechanical is prohibited.

¹³ Heating / Cooling / Ventilation

Ventilation services (air conditioning/heating) begin one hour prior to each scheduled event and end one hour after each scheduled closing. Additional ventilation required during move-in/moveout must be requested by the Licensee and will be billed at the prevailed rates. The facility will supply adequate levels of heat, light, and air conditioning necessary for set up and tear down. Full lighting, heat, and/or air conditioning will be provided during show hours. Requests for full lighting, heat and air conditioning during set up and tear down will result in additional charges.

¹⁴ Hours of Operation

The standard hours of operation for administrative staff are 8:00 am to 5:00 pm, Monday — Friday. Standard operating hours for client leased space varies by event.

¹⁵ Housekeeping

The Lansing Center staff will keep the restrooms, lobbies, concourses, and other public areas clean and tidy during all of your event hours, and your meeting rooms will be refreshed between sessions. Please be sure to tell your Event Coordinator about special cleaning schedules or restricted housekeeping areas.

¹⁶ House Phones

To aid in communicating with the Lansing Center staff, House Phones are conveniently located throughout the facility. Contact your Event Coordinator for locations.

¹⁷ Keys – Room Security

The Lansing Center provides a convenient locking system to help you maintain security of the various rooms used. We will also work with you to coordinate other security needs. It is important to remember that the Lansing Center must always have access to any area of the facility, and reserves the right to access any area if necessary. The chaining of doors is expressly prohibited by the City of Lansing Fire Marshal’s Office. All keys required by licensee, show personnel, or service coordinators are subject to a deposit. Please designate a single member of your staff to sign for receipt of all keys needed for your event (if any) and coordinate their distribution to your designees. This person will be responsible for the return of all keys. Keys can be issued upon arrival. An automatic charge of $50.00 per key for any keys not returned on move-out day will be imposed. For an additional fee, the Lansing Center has the capability to change door locks to designated rooms.

¹⁸ Online Payments and Deposits

Please visit the Make a Payment section of our website for convenient online payment of deposits and utility orders. If paying by credit card, a 3.5% processing fee will be added to the transaction. To pay by check, please make the check payable to the Lansing Center and mail it to:

Lansing Center, Attn: Accounts Receivable, 333 E. Michigan Ave. Lansing, MI 48933.

¹⁹ Parking

The City of Lansing Parking Department has convenient parking beneath the Lansing Center, and in the North Grand Parking Ramp accessed by a skybridge across the Grand River, charging a parking fee at the prevailing rate. Overnight parking on City of Lansing property is prohibited without prior approval from the City of Lansing Parking Office. Motor homes may use parking spaces for parking only. Due to the mechanized gates, motorcycles are not to park under the Lansing Center. Options are available for the rental of parking spaces, including meters on Michigan Avenue. Parking information suitable for linking to your exhibitors and attendees is available at on our website by clicking here. Please contact your Event Coordinator for more information. Permits such as health, business, and transient merchant licenses are the responsibility of the Licensee, and while the Lansing Center will assist you with information necessary for submission, the Lansing Center cannot secure such permits on your behalf. A health permit may be needed to be obtained by the Licensee to cover any exhibitors who have received prior written permission from the Lansing Center to distribute food samples or other consumables. The sale or distribution of novelty merchandise is prohibited without the prior written approval of the Event Coordinator. Transient Merchant License may apply. Contact the Ingham County Treasurer’s office at 517-676-7220 for additional information.

²⁰ Room Set-Up

With the exception of floor plans with exhibitor space floor diagrams or specifications for all meeting, public exhibit, and lobby spaces shall be submitted to your Event Coordinator two to three (2-3) months prior to your event. Initial set-up of the standard equipment (i.e. table and chairs) is provided with the room rental. Any changes made within the 24-hour period prior to your event or the day of, will be subject to equipment and labor fees. All floor load capacities must be observed. Any variation must have prior written approval from the Lansing Center.

The proposed floor plan submitted for approval must include the following:

• Show title, contracted dates, service contractor name and address.
• Booth configurations drawn to scale, including base dimensions, heights and locations.
• Aisle locations and dimensions.
• Location and dimensions of all fixtures including, but not limited to, stages, risers, registration areas, lounge areas, entertainment areas, etc.
• Location of all exits.
• Location of all permanent and temporary concession and novelty stands.
• Location of all fire safety devices including extinguisher and alarm stands.
• Location of all primary entrances and emergency exits.
• Locations and dimensions of all service desks including space allocations for service desks operated by the Lansing Center.
• Location and dimensions of service contractor storage areas or “bone yards”.
• Distinction between pipe and drape, and hard wall.

²¹ Staging

Staging sections are provided complimentary (as available) as part of standard room sets for the following rooms:

Ballrooms:

• One (1) section of ballrooms = 8′ x 8′ x 2′ stage
• Two (2) sections of ballrooms = 16′ x 8′ x 2′ stage
• Four (4) sections of ballrooms = 24′ x 12′ x 2′ stage
• Six (6) sections of ballrooms = 32′ x 12′ x 2′ stage
• Eight (8) sections of ballrooms = 32′ x 16′ x 2′ stage

Exhibit Halls:

• One (1) Exhibit Hall = 24′ x 20′ x 4′ stage
• Two (2) Exhibit Halls = 32′ x 24′ x 4′ stage
• Three (3) Exhibit Halls = 40′ x 24′ x 4′ stage

Meeting Rooms: Two room minimum

• 100 Meeting Rooms = 8′ x 8′ x 18″ stage
• 200 Meeting Rooms = 12′ x 8’x 18″ stage

Additional stage decks and height options are available with potential additional charges.

²² Smoking Policy

By City of Lansing ordinance, smoking in all public facilities is prohibited. The Lansing Center is a smoke-free environment.

²³ Trash Removal

For events with excessive trash, a compactor service fee may be required. The Lansing Center is proud to have an extensive on-site recycling program, to assist in keeping your event “green”.

²⁴ Utilities (Electric/Internet and Phone/Water)

Your Event Coordinator will forward your utility needs to the appropriate department (i.e. Electrical, Internet, Water, Internet etc.), to ensure that your requirements are met in a timely and cost-efficient manner. All Client Utility Orders (with the exception of Exhibitor orders) should be included with your event information to your Event Coordinator. Your Event Coordinator will work closely with our Operations, Techinical Services and Maintenance Departments in communicating your needs. Exhibitors can be directed to order utilities online by completing the Utilites Form.

²⁵ Electric

Working with your Event Coordinator, electrical service needs for all Clients and Exhibitors must be arranged in advance through the Lansing Center Operations and Technical Services Department, to insure your event needs are met in a timely manner. Basic room rental includes standard house lighting, and access to wall outlets. All cords used in the Lansing Center must be UL approved, and grounded. Residential extension cords are not recommended and could result in a blown circuit, causing damage to equipment and the facility. Damages are at the expense of the Lessee. Any additional electrical needs, including use of floor pockets, are subject to an additional cost. Only building personnel are authorized to install electrical cords into floor pockets and outlets. Unauthorized installation of electrical cords may result in additional fees.

²⁶ Internet and Phone

The Opertaions and Technical Services Department will address all of your internet and phone requirements. Internet service for Meeting Planners and their presenters can be arranged in advance through your Event Coordinator. Services include wireless and hardwire with a range of speeds available.

The Lansing Center is a wireless-only internet location for exhibitors, vendors and attendees, available only on the day of the event, not by advance order. Services are available on the day of arrival by logging onto the Lansing Center Wi-Fi and following the instructions to establish an account and pay on-line.

The Lansing Center has a limited number of phone lines reserved for event registration, presenters, and client use. Exhibitors requiring phone service should contact the Lansing Center Operations and Technical Services Department.

²⁷ Water

Water service is available in specific areas of the Exhibit Halls, with filling and emptying service provided by the Lansing Center Building Engineers.

All facility utilities are the property of the Lansing Center and it is prohibited to access, tamper, or otherwise utilize said utilities without prior written approval of the Operation. Costs for repairs, damages, etc. resulting from unauthorized use of utilities are the Licensee’s responsibilities.

²⁸ Other Rules and Regulations

Animals and pets are not permitted in the Lansing Center, except in conjunction with an approved exhibit, display show, etc. Service animals are welcome.

Use of the Lansing Center’s equipment, supplies, and other materials is limited to the Lansing Center personnel. The movement of the Lansing Center furniture, fixtures, and equipment, must be performed by the Lansing Center personnel only.

the Lansing Center telephone numbers may not be published as official show or convention numbers.

All distributed materials, whether for sale or at no cost, must be distributed from locations approved in writing by the Event Coordinator.

Soliciting is not permitted in the Lansing Center or on the Lansing Center’s grounds.

The Lansing Center provides the following services on an exclusive in-house basis:

• Cleaning
• Catering
• Electric/Internet/Telecommunications/Water
• Parking
• Security

Any and all unsafe acts will be terminated immediately upon request. The Lansing Center will remove disruptive parties, as is reasonably necessary.

In accordance with Michigan law, absolutely no outside alcohol will be allowed to be brought onto the premises.

Individuals exhibiting behavior indicative of intoxication or use of a “mood altering” substances will be expelled from the Lansing Center’s premises.