Customer Evaluation

Please tell us what you think! The staff of the Lansing Center is seeking your feedback about your event experience to improve our delivery to our customers and to drive future innovations. Our promise is that the information you provide will be used to not only celebrate how we have served you, but also to improve the areas you see as opportunities in how we can serve you better in the future.

Please take a moment to rate your satisfaction by filling out the form below.

Customer Evaluation

General Information

Was this the first time this event was held at the Lansing Center?
Did you see an increase in attendance versus the last time this event was held?

Sales Department (Event Scheduling & Booking)

How would you rate your satisfaction with the sales department?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the sales department?
How would you rate the coordination of your planning between Choose Lansing (Greater Lansing Convention and Visitors Bureau) and/or Lansing Sports Commission and the Lansing Center?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the sales department?

Event Management

How would you rate your satisfaction with the Event Services Department?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the event management department?

Event Staffing (door guards, ticket takers, badge checkers, ushers)

If applicable, how would you rate your satisfaction with event staffing?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with event staffing?

Facility Condition and Cleanliness

How would you rate your satisfaction with facility condition and cleanliness?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with event staffing?

Foodservice

How would you rate your satisfaction with the Foodservice Department?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the catering department?
How would you rate your satisfaction with the food and beverage provided?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the food and beverage provided?

Audio-Visual Services

How would you rate your satisfaction with the A/V services?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the A/V services?

Overall Assessment with the Lansing Center

How would you rate your overall satisfaction with the Lansing Center?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your overall satisfaction with the Lansing Center?

General Assessment

How would you rate your satisfaction with security services?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with the security services?
How would you rate your overall satisfaction with Lansing area hotels?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your overall satisfaction with Lansing hotels?
How would you rate your overall satisfaction with Lansing as a city?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your overall satisfaction with Lansing as a city?
How would you rate your satisfaction with the City of Lansing Parking Services?
Unacceptable
Needs Improvement
Meets Expectations
Exceeds Expectations
Outstanding
N/A
How would you rate your satisfaction with parking?

Contact Information

Name
Name
First
Last
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